Syed Imran Haider 
Facebook Messenger has gained an unbeatable reputation for being among the most amazing chatbots. It has an excellent built-in consumer base with an easy-to-use interface. Chatbots allow you to make the most out of the fast and personalized experience you need as an online buyer between your social media interface, self-serve model, and 24/7 accessibility.
Facebook Chatbot
A Facebook chatbot refers to an automated software app that can interact with users using Facebook Messenger according to pre-planned keywords and responses. You can use Facebook chatbots as your 24/7 frontline agents once you install them on your device. They deal with most of your social media communications and provide customers with instant and accurate responses to daily questions to let your human agent remain accessible to cope with complex tickets.
Chatbot is a software app that uses Artificial Intelligence to carry out automatic user conversations. Businesses and consumers primarily use chatbots as time-saving tools and means of rerouting or problem-solving. It helps brands and consumers converse more satisfactorily. Customers can get answers to their simple questions without waiting to speak to a representative.
On the other hand, business chatbots help ensure that customers needing more complex assistance can each to the front line if a representative gets busy. Speedy service keeps business representatives more flexible time and enhances the customer experience. It exemplifies how an average site-based chatbot works.
Facebook Messenger
Facebook Messenger is a private instant messaging app within Facebook known as Metaverse. Although Facebook Messengers comes built into the Facebook platform on gadgets like desktops and laptops, the app requires an isolated and free application when installed on smartphones. Facebook Messenger is a part of Metaverse apps, such as Instagram, as Meta launched it several years back.
In 2020, around 2.77 billion users worldwide benefited from mobile phone instant messaging apps, while this figure reached three billion by December 2022. Facebook boasts 93% of active businesses on its platform. And most brands continue to benefit from sponsored Facebook ads to reach more audiences.
Nobody would want to visit a website to use a chatbot when they can directly communicate with the company from Facebook. The growing number of Facebook users and an increasing number of businesses through Facebook has rapidly made the platform a spot for customer interaction.
Many businesses lack enough individuals to respond to Facebook messages while handling their standard industry stations. Facebook Messenger bots are artificial intelligence automation aiming to integrate with social media’s instant messaging app. While they work similarly to website chatbots, users can access them through Facebook Business Pages and Messenger.
Facebook Messenger bots automatically address queries and reroute complex problems by offering efficient distribution and speedy service. In 2017, Facebook unveiled the first Messenger bots, which passed 1.2 billion users of the social media platform. The number of users on Facebook Messenger has not stopped increasing. Facebook chatbots have become a must-have element to a business’ customer service services as they combine social media convenience and chatbot services.
